Why spend the effort on making sure you have a good intranet search feature? Search can make a profound difference in how your employees work, how your intranet functions and the workload on departments. Great Search helps a business:. If you have poor Search on your intranet, you risk a decrease in the numbers of employees using the system, getting the right information and being effective in their jobs.
One of the ways Interact has honed its search capabilities is by introducing Best Bets, a feature which allows you to override the normal weighting in the intelligent search and bring your page to the top of listing for a particular term.
We introduced Best Bets as an effective way to stop the majority of bad search experiences and have designed it to perform better than simply using keywords and other metadata. The feature can normally be assigned by an intranet administrator.
However, if a search term is used at least three times within a ninety-day period which results in a user visiting a specific page, that term will be automatically prompted as a Best Bet. It delivers significant time savings, with users getting an immediate response to the information they need. This, in turn, drives greater adoption of your intranet and helps change old habits such as storing information locally or contacting the appropriate departments directly, both of which risk version issues or an admin drain.
And because of this, our crawlers have over time gained the ability to index content that does not conform to the standards of the web and still provide a search for them. One such non-standard implementation is our crawling behind login pages feature where we are able to provide a search even if the content is protected by authentication. This is very close to crawling private intranets, but we are still in the internet territory.
This became a more popular feature than we initially anticipated and our systems evolved to support numerous types of authentication like form auth, NTLM auth, cookie-based auth, IP whitelisting, etc. This in turn opened up new capabilities for our crawler to index data that is otherwise difficult to access and set up a search just as quickly as we do with any regular website.
The first of these was building a search for cloud intranets. This was the case of company intranets that can be accessed through the web but require some form of authentication to access. The data to build the search on ranged from a simple set of PDFs to more complicated and unstructured data coming from multiple sources. But behind the corporate firewall, documents are seldom written to be found and typically lack useful metadata. These issues of content normalization and metadata improvement can be addressed.
C ontent manipulation and analysis prior to indexing were required where multiple data sources were involved. On top of this, documents were not always connected to each other by links and content discovery remained a major challenge. Failure to connect in a sustainable manner means that content is not made available to be searched. But the experience of dealing with a wide variety of websites and their search requirements, our systems were already equipped to handle the chaotic nature of this data.
When our automatic extraction fails, we still had the fallback option of setting up custom rules with our manual extraction feature.
Will a few extra rules, the crawler could extract any content and build the search immediately. The next capability was or what we thought was the tricky part. For truly private intranets that could not be accessed over the internet. Intranet search engine tools need to be flexible enough to work for your organization. Capabilities like creating multiple collections, a date sorter, and common phrases and abbreviations can go a long way toward simplifying your intranet search experience.
You don't have to waste time digging through a maze of private documents and databases. Flexible intranet search engine hardware and software make finding the information you need a simple proposition.
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