Refreshing will reinstall Windows and keep your personal files, settings, and apps that you installed from the Store. Resetting will reinstall Windows but deletes your files, settings, and apps - except apps that came with your PC. Follow the steps here to restore, refresh, or reset your PC.
Option 1: If you purchased Windows 8 online from Windows but did not select the option to include a Windows 8 backup DVD, you may use the Windows Order Summary page to purchase backup media and have it shipped to you. You will need your order number and email address to log in.
Option 2: If you did not purchase Windows 8 from the Microsoft Store, contact the retailer where you originally purchased Windows 8 to find out the options for obtaining backup media. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article.
If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:.
If you do not see your language, it is because a hotfix is not available for that language. For more information about how to obtain a Windows 7 or Windows Server R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time DST bias.
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